On-Site Service Specialist Full Time LENEXA, KS

About the role

The Onsite Services Specialist (OSS) reports to a Supervisor or Manager of Onsite Services and assists the local KeepStock team in driving inventory management (KeepStock) execution and customer service excellence.

Responsibilities

• Assists with customer training and activities related to customer inventory management.
• Performs machine break/fix activities for different machines at the customer's site.
• Implements territory work relating to customer inventory projects.
• Collects data at the customer's site to help guide the KeepStock implementation process.
• Assists with the implementation of new customers or new services.
• Aids customers with staging, labeling, and organizing product at a customer site.
• Completes product relocation and discontinuation processes.
• Covers PTO and performs route-based responsibilities and activities as needed.
• Actively listens, asks questions, communicates effectively, and engages fully to deliver exceptional customer experiences.

Requirements

• 3 years' experience in customer service or warehouse environment.
• High School diploma or equivalent.
• Technical skills and experience solving problems.
• Experience managing multiple projects simultaneously.
• Maintains a valid driver's license in the State of residence.
• Carries required levels of automobile insurance.

Qualifications

• Open to working in various customer types and environments.

Skills

• Customer service skills.
• Warehouse management experience.
• Problem-solving abilities.
• Project management experience.
• Driving skills.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date).
• 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Pay

The anticipated base pay compensation range for this position is $21.54 and $26.93.

Schedule

The position requires flexibility to cover PTO and perform route-based responsibilities and activities as needed.