On-Site Service Representative (Part Time)
Work Location Type: Onsite
About Grainger
W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value‑added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose‑driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.
Compensation
This hourly position offers a base pay range of $24 to $27 per hour. The range reflects the potential base pay for this role at the time of posting and is not a guarantee; actual compensation may vary based on geographic location, experience, and skills.
Rewards and Benefits
- Medical, dental, vision, and life insurance plans with coverage starting on day one.
- Six free sessions each year with a licensed therapist.
- 18 paid time off (PTO) days annually for full‑time employees (prorated for part‑time) plus six company holidays.
- 6 % company contribution to a 401(k) Retirement Savings Plan each pay period, with no employee contribution required.
- Employee discounts, tuition reimbursement, student‑loan refinancing, and free access to financial counseling, education, and tools.
- Maternity support programs, nursing benefits, up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.
Position Details
We are hiring a part‑time On‑Site Service Representative in the Syracuse, NY area. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through the KeepStock program. OSRs also collaborate with sales partners to help customers understand Grainger’s MRO solutions.
Responsibilities
- Service multiple customer locations.
- Receive and stock purchased product in designated customer locations, ensuring stocking levels by scanning for ordering purposes as inventory is depleted.
- Resolve customer problems promptly to retain and promote customer loyalty.
- Follow designated routes defined by routing software tools and maintain route guides.
- Identify continuous‑improvement opportunities in productivity, process, and cycle time.
- Comply with safety and inspection requirements of the facility where the service is being provided.
- Help create new orders by engaging with customers to identify additional product needs.
- Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.
Qualifications
- Minimum three years’ experience in a selling or service environment.
- High School Diploma or equivalent.
- Ability to lift 25–60 lb and work in difficult positions.
- Collaboration and problem‑solving skills.
- Ability to handle various technical and operational issues.
- Valid driver’s license in the state of residence.
- Required levels of automobile insurance.