On-Site Service Representative (Part Time)

About the role

We’re hiring a part‑time (30 hours per week) On‑Site Service Representative in the Harrisburg, PA area. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, and driving account growth through the KeepStock program. OSRs also work with partners to implement sales strategy and help customers understand how Grainger can meet their MRO needs.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations; ensure stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous‑improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings.

Requirements

• Minimum 3 years’ experience in a selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25–60 lb and work in difficult positions.
• Valid driver’s license in the state of residence.
• Required levels of automobile insurance.

Skills

• Collaboration and problem‑solving.
• Ability to handle different technical and operational issues.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one.
• Six free therapy sessions per year with a licensed therapist.
• 18 paid time off (PTO) days annually for full‑time employees (prorated for part‑time) plus 6 company holidays.
• 6 % company contribution to a 401(k) retirement savings plan each pay period (no employee contribution required).
• Employee discounts, tuition reimbursement, student‑loan refinancing, and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non‑birth parents.

Pay

This position is hourly. The anticipated base pay range is $21.54 – $32.36 per hour. The range reflects the potential base pay at the time of posting and is not a guarantee; actual compensation will depend on factors such as geographic location and relevant experience and skills.

Schedule

Part‑time, approximately 30 hours per week, onsite work in the Harrisburg, PA area.