On-Site Service Representative

About the role

We're hiring a part-time (~20+ hrs/wk, 1st shift, M-F) On-Site Service Representative in the West York (& Hanover), PA area. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensuring product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided
• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings

Requirements

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Able to lift 25 to 60lbs and/or work in difficult positions
• Collaboration and problem-solving skills
• Handle different technical and operational issues

Qualifications

• Valid driver's license in State of residence

Skills

• Customer service skills
• Inventory management
• Sales strategy implementation
• Technical troubleshooting

Benefits

Rewards and Benefits include medical, dental, vision, and life insurance plans, 6 free sessions each year with a licensed therapist, 9+ paid time off (PTO) days annually for part-time employees (accrual prorated based on employment start date), 6 company holidays per year, a 401(k) Retirement Savings Plan with a 6% company contribution, employee discounts, tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools. Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents are also available.

Pay

The anticipated base pay compensation range for this role is $22 to $28 per hour.

Schedule

The position is part-time (~20+ hrs/wk, 1st shift, M-F).