On-Site ROI Specialist - Gloucester, VA

Essential Job Functions

• Handles ROI requests by retrieving and returning patient medical charts and accurately scanning records in accordance with established procedures, quality standards, and productivity guidelines
• Validates requests and authorizations for medical record release based on company policy and legal guidelines
• Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records
• Maintains equipment in excellent working condition
• Delivers outstanding customer service by being attentive, respectful, and responsive to client needs, proactively identifying and resolving concerns
• May handle incoming requests by way of mail, telephone facsimile inquiries, online submission tools, or email depending on the needs of the client
• Maintains a clean, professional appearance and complies with the company dress code
• Maintains a clean and orderly work area, ensuring that records and files are properly stored before leaving the area
• Maintains up-to-date knowledge of the applicable state laws and fee structures
• Works within assigned scope and is flexible in accepting additional assignments or account coverage to prevent backlogs
• Complies with client/site policies and procedures, including HIPAA, state and federal regulations, and labor laws
• Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release
• Orders paper records from storage vendors, scans them upon arrival, and ensures timely return to the storage company

Qualifications

• High school diploma or GED required
• Minimum of 2 years’ experience in a medical records department or similar setting preferred
• Proficiency in Microsoft Office applications is a must
• Must be able to use fax, copier, scanning machine
• Strong documentation, communication, and customer service skills
• Self-motivated, dependable, and able to work independently or as part of a team
• Proven ability to maintain productivity, utilization and quality performance standards
• Local to Gloucester, VA!

Physical Requirements

• Ability to sit or stand for extended periods of time
• Physical capacity to lift and carry 25 lbs.
• Manual dexterity is sufficient for long periods of typing, writing, and handling documents
• Visual acuity to read documents and use a computer monitor
• Clear speaking and hearing ability for communication
• Adequate hand-eye coordination and sensory abilities for job-related tasks