On-Site Rental Sales Agent

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Immediately own and resolve issues to ensure a positive customer experience.
• Take ownership of each customer’s service experience.
• Play an active role in our environment of teamwork and collaboration.
• Thoroughly enjoy Going for the WOW!
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Avoid any delays in preparing the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Absorb and resolve all customer service issues.
• Absorb and resolve all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Requirements

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently.
• Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

About the role

The Dollar/Thrifty On-Site Rental Sales Agent consults with customers on their car rental. Maximizes revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

Pay

Hourly Rate is $17.00 + Commission. Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment).

Benefits

To include, but not limited to: Weekly Pay, Holiday Pay, Career growth opportunities, Paid Training to expand your skills and knowledge, Comprehensive Medical, Dental, & Vision benefit options after 30 days, Up to 40% off the base rate of any standard Hertz Rental.

Schedule

Fast-paced environment with a variety of tasks.