On-Site Rental Sales Agent Part Time

Responsibilities

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Immediately own and resolve issues.
• Take ownership of each customer’s service experience.
• Thoroughly enjoy Going for the WOW!
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Avoid late returns by ensuring the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in a friendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Aid customers by coordinating with others in the queue to minimize any wait time and promote the most efficient service method as required.

Requirements

• Passion for customer service and attention to detail - Goes the extra mile.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems.
• Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English.
• Good communication skills both written and oral. Communicate in English clearly and proficiently.
• Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment.

About the Role

The On-Site Rental Sales Agent Part Time consults with customers on their car rental. Maximizes revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

Location

On-Site Location: 73-104 Aulepe St, Kailua-Kona, HI 96740

Pay

Hourly Rate is $16.50 + Commission. Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment).

Benefits

Further program information can be found here at HertzBenefits.com. To include, but not limited to: Weekly Pay, Holiday Pay, Career growth opportunities, Paid Training to expand your skills and knowledge, Comprehensive Medical, Dental, & Vision benefit options after 30 days, Up to 40% off the base rate of any standard Hertz Rental.