(On-site) Program Coordinator - University Testing Center

Assists the Director in the implementation and administration of exams delivered through the University Testing Centers. Informs students, University Testing Center (UTC) personnel, and other stakeholders regarding software, hardware, and testing procedures. Supports the Director in test scheduling, test materials management, and training of UTC personnel. Acts as a liaison with Information Technology Services, the Office of Accessibility Services, and the Office of Academic Integrity on matters pertaining to the University Testing Centers. Supervises University Testing Center student personnel. Primarily stationed at the Evansdale Crossing location but may occasionally work at the Hodges location.

Benefits

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service
• 18 sick days per year (for personal illness, caring for sick family, or medical appointments; family includes immediate relatives, in-laws, and household members)
• Range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks
• Wellness programs

Responsibilities

• Implement the resources of the University Testing Center in support of university assessment and academic integrity priorities, working with various stakeholders.
• Regularly review University Testing Center policies, procedures, and faculty-provided guidelines to maintain the integrity of the testing environment and security of tests and materials.
• Assure high-level Information Technology Services support for the University Testing Centers, serve as a liaison with ITS staff, and provide ongoing demand analysis, facilities, and equipment assessments.
• Coordinate with the Office of Accessibility Services to ensure secure network functionality and appropriate referrals of service.
• Manage various aspects of the University Testing Center, including test registration, exam scheduling, and coordination with other service areas to ensure staffing and availability.
• Assist in the hiring, training, and evaluation of University Testing Center student staff to ensure quality personnel.
• Coordinate, implement, and oversee the administration of all exams given through the University Testing Center.
• Contribute to an environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
• Remain competent and current through self-directed professional reading, developing professional contacts, attending professional development courses, and relevant training.
• Perform all other duties as assigned to contribute to the overall success of the University.
• Function as a center proctor by ensuring students follow testing center protocols, monitoring testing operations for academic integrity, and assisting students with computer operation, technical difficulties, and other issues.

Requirements

• Bachelor’s degree required.
• Minimum of three (3) years of related experience.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

A resume is required. Applications without this attachment will not be moved forward in the selection process.

Skills

• Demonstrated knowledge of computer networking and relevant software packages, including word processing, spreadsheets, and common troubleshooting skills.
• Supervisory experience is preferred.
• Extensive knowledge of personal computing, Microsoft Office software, email, and internet usage.
• Effective written and verbal communication skills.
• Effective interpersonal, customer service, and organizational skills.
• Ability to maintain confidentiality regarding information processed, stored, or accessed by systems.
• Demonstrated supervisory skills.
• Ability to work effectively with constituencies possessing a wide variety of technical knowledge.
• Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds.
• Knowledge of best practices for ensuring academic integrity and related testing procedures.
• Planning and scheduling techniques.
• Computer-based testing.
• Assist in staff hiring procedures.
• Knowledge of university rules, regulations, and resources.

• Schedule staffing and supply needs to meet deadlines.
• Supervise and train student workers, including organizing, prioritizing, and scheduling work assignments.
• Manage and manipulate databases.
• Manage systems, processes, and facilities, including hardware, software, and peripherals.
• Communicate effectively, both orally and in writing.
• Foster a cooperative working environment.
• Organize and coordinate various resources.
• Maintain confidential records and information.
• Maintain appropriate testing facilities and aids.
• Use personal computers and related software applications.
• Work effectively with diverse populations.
• Plan and implement programs.
• Work effectively with a wide range of constituencies in a diverse community.
• Use and maintain recordkeeping systems and procedures.
• Make administrative and procedural decisions.

Preferred Qualifications

• Master’s degree