On Site Operations Manager - Higher Education Location

About the role

IST Management Services is seeking a highly experienced On-Site Operations Manager to join our team at a Higher Education location. The ideal candidate will bring 2+ years of experience in managing facilities management, client and vendor relations, and a strong commitment to professional development.

Responsibilities

• Maintain effective written and oral communications with clients, employees, and the operations team
• Serves as point of contact for site Mail services, ensuring client service level requirements are met
• Support, lead, and manage site and vendor initiatives and requirements
• Ensure Quality Control measures are correctly developed, implemented, and monitored to support operation
• Manage renewals and contract amendments; Manage the budget and controls expenses effectively at assigned sites
• Ensures all work standards are met on a consistent basis by IST site employees
• Prepares and distributes management reports to the client in a timely and consistent manner
• Ensures maximization of productivity through efficient use of standard operating procedures
• Develops new procedures to improve the operation of the site(s) and to lower operating costs
• Manages, trains, and coaches employees and develops a work environment that promotes high motivation and customer satisfaction
• Works with Assistant Site Manager to ensure proper deploying of staff to uphold client and site needs

Qualifications

• Two to ten years’ experience managing facilities management accounts for law firms, colleges, facilities management companies and/or corporate accounts
• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
• Knowledge of supervisory techniques to manage, motivate and train employees
• Ability to prepare reports and present information to customers
• Must have attention to detail and critically think through and resolve problems
• Must have customer service skills and be able to maintain a consistent, high level of service
• Must have ability to multi-task, manage assigned accounts and establish priorities
• A valid driver’s license and/or reliable transportation to and from work
• Lifting up to 55 pounds; Standing for long periods of time; Significant walking