On-Site Lead

Team Lead and the location's primary point of contact.

Responsibilities

• Provide the PM with metrics and quantitative values for each metric that must be reported.
• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors.
• Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools to include Word, Excel, and PowerPoint.
• Select appropriate methods from a wide variety of procedures or make simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. Tasks may include:
  • Personnel accounting
  • IPPS-A
  • Military Personnel Files
  • Soldier Readiness Processing
  • Reassignment Processing
  • In/Out Processing
  • Enlisted Personnel Promotions
  • Personnel Actions
  • Personnel Manning
  • Transition Processing
  • Pre/Post Retirement Services
  • Customer Service to Casualty Assistance and IPPS-A
  • Operations and Maintenance
  • Training
• Track and meet required suspense for products, reports, and deliverables.
• Recognized problems are referred to others.

Requirements

• Support service/customer service experience.
• Military background/familiarity preferred.
• Present a professional appearance appropriate for the position.
• Possess excellent customer service skills.
• General understanding and ability to perform basic tasks associated with Army Personnel Services.
• Able to pick up new skills quickly.
• Understand and perform basic tasks on Army Personnel Information Systems.
• Speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions, and materials.
• Undergo a pre-employment criminal background check and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.
• Microsoft Office experience, specifically Word, PowerPoint, and Excel.
• Previous Army 42A experience with a general understanding of Army personnel services support.
• May require understanding and the ability to use IPPS-A.
• U.S. Citizen required.
• Must pass an extensive background investigation.