On-Site IT Support Desk Technician

About the role

The Outsourced Support Desk Technician provides quality support desk services and technical assistance while on-site at the assigned client’s location in a courteous and efficient manner while maintaining a high level of client satisfaction.

Responsibilities

• Provide technical support and remote help desk services to Marco client, escalating when necessary.
• Identify recurring issues in client’s environment and proactively provide recommendations to improve efficiency, performance and reliability of client’s network.
• Maintain client documentation.
• Support multiple end user requests and third party business applications.
• Effectively communicate with technical and non-technical end users.
• Meet established metrics and benchmarks and comply with procedures and expectations.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.

Qualifications

• Associate’s degree and two years of relevant experience; or equivalent combination of education and experience.
• Current high level industry recognized MTA certification preferred.

Skills

• Proficiency with business collaboration tools such as MS Office applications.
• Communication - Strong communication skills in working with technical and non-technical people and the ability to develop and maintain collaborative relations among all levels of an organization.
• Commitment - Demonstrates thoroughness and commitment.
• Initiative - Ability to be a self starter and take initiative. Works to identify and resolve problems in a timely manner.
• Flexibility - Ability to adapt to changes in the work environment.
• Team Work - Contributes to a positive team spirit by working with others on a combined task. Makes contributions to the task and shares the responsibility of the outcome.
• Time Management - Ability to prioritize several tasks and keep them running simultaneously (multitasking).

Benefits

For detailed information about our benefits, please visit our careers page at www.marconet.com/careers.

Pay

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. Pay Range: $22.10 - $33.20 hourly.

Schedule

This role is required to work on-site at a customer location five days per week (Monday - Friday) in Fargo, ND.