On-Site Educational Director

About the role

The Educational Director is integral to the success of Tutor Me Education by implementing and coordinating on-site tutoring programs for thousands of students, tracking student progress, and providing quality customer service to school districts.

Responsibilities

• Ensure the effective delivery of outstanding academic services to students and their families
• Ensure success of our tutor team through on-site training, coaching, and professional development
• Ensure delivery of programs and initiatives for our students and school district partners
• Manage class schedules in order to effectively staff sessions and meet company efficiency and usage targets
• Maintain student academic progress on both individual and groupwide scale
• Conduct conferences with stakeholders to review progress, adjust academic plans, and renew enrollments
• Foster an environment of open communication with students and parents to ensure positive and effective conflict resolution
• Handle other tasks as-needed to ensure high-quality services are delivered

Administration

• Actively support and oversee Tutor Me Education Regional Operations through timely submission of reports, diligent note-taking, and efficient task prioritization
• Operate seamlessly in a remote-first management environment
• Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and logging detailed notes of communications with schools, tutors, and staff
• Ensure time management in compliance with company and regulatory requirements

Big-Picture

• Maintain Tutor Me Education operational excellence standards including personnel, financial, and academic standards
• Help ensure flawless execution of programs and initiatives

Qualifications

• Able to commute to different schools throughout Los Angeles on a daily basis
• A Bachelor’s Degree
• 2-3 years’ progressive career growth
• Experience working in a virtual operations, especially with large teams
• Proficiency in Microsoft Office and Google applications
• History of maintaining organized records, well-documented and prompt communications, and diligent notes

Skills

• Effective and efficient time management, planning, and prioritization
• Ability to organize and manage multiple responsibilities with concise records of completed tasks
• Ability to prioritize and focus on key objectives, which may change from month to month depending on school year cycle
• Ability to work autonomously and independently without extensive oversight while tracking and completing both short- and long-term projects
• Prompt and clear communications in virtual and in-person environments
• Ability to follow communication templates effectively
• Proficient in using all communication media including phone calls, text messages, extensive emails, and video meetings via Google Meet and Zoom, among others
• Professional and approachable demeanor to allow for school rapport-building
• Ability to build engagement and trust in virtual relationships, whether with customers or with team members
• Ability to build, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools)
• Enjoy building relationships with stakeholders of all types
• Able to adapt approach and demeanor to fit the situational context and handle ambiguity
• Able to acquire new skills as required, and take direction and feedback in a professional and constructive manner in order to focus on continuous improvement
• Comfortable working in an environment focused on continuous learning and ongoing cycles of improvement
• Dedicated to meeting the expectations and requirements of internal and external customers in the ever-changing landscape that is post-pandemic education services

Benefits

• PTO
• Performance Bonus