On-Site Artwork Project Manager, Packaging

About the role

Manages the full lifecycle of Packaging projects for assigned client(s). Monitors and communicates project milestones and progress to ensure projects are executed on time and within budget. Partners across the Brand Development function to identify and resolve project issues, resolving the most complex problems using strong technical knowledge. This is a full-time remote position working closely with the current onsite and SGX Production Team. The role is client‑facing, requiring technical and project‑management skills, and is based remotely in the US (candidates residing in AK, DC, DE, ME, NH, NM, OK, HI, MS, MT, NV, NE, ND, SD, UT, VT, WY, WV are not eligible).

Responsibilities

• Oversee end‑to‑end workflow of packaging artwork from a highly detailed perspective.
• Collaborate with team leaders to manage client expectations regarding scope, schedule, and budget.
• Manage high‑volume project timelines, facilitate planning and related task management.
• Oversee and communicate key timelines and priorities.
• Act as a liaison between management, internal departments, and clients to troubleshoot problems and provide solutions.
• Partner and collaborate with internal teams in a positive, professional, and constructive way.
• Ability to manage and engage in pre‑production calls with the support of technical print production managers.
• Coordinate and traffic artwork production and prepress; translate client instructions into measurable communication for all necessary end‑users.
• Lead/participate in meetings as needed to review active projects and action items.
• Create, manage and communicate project timelines and submission deadlines.
• Manage extremely tight, sensitive timelines with clear communication of barriers and risks.
• Manage projects in workflow tool, monitor routing approvals.
• Supervise and lead team members to learn best practices regarding project management and communication.
• Develop, improve and streamline workflow processes; set up projects and approvers in workflow tool; onboard new users as needed.
• Optimize project organization to improve quality.
• Create estimates and manage POs on behalf of project assignment.
• Verify technical and content in supplied art is correct; refine and enforce quality‑control processes.
• Set clear expectations for tasks and deliverables, communicating clearly and providing proper materials/documentation.
• Report production issues and be actively involved in continuous improvement of tools and processes.
• Take corrective action if anomaly is detected during delivery; be proactive, anticipate risks.
• Advise and guide production group on brand’s best practices.
• Efficiently monitor color quality of initial production, timelines and implement corrective actions.
• Nurture good relationships with clients, develop trust, stay alert to potential business opportunities.
• Provide quality service by anticipating clients’ needs and regularly measuring satisfaction.
• Demonstrate good judgment in choosing effective communication methods (team meetings, in‑person visits, phone calls, email).

Qualifications

• Microsoft Office experience required.
• Fully conversant with Adobe CS or Adobe certification is a plus.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Knowledge of artwork management systems.
• Able to work effectively and efficiently towards goals in a complex, diverse environment with multiple and changing demands.
• Comfortable interacting with clients of all levels, printers and suppliers.
• Must be forward thinking and improvement driven.

Education and Experience

• Entry‑level role – the equivalent of 2‑3 years of experience preferred.
• Previous experience in customer service and/or project management and/or Project Management Certification a plus.