ON-SITE ACCOUNT MANAGER

Martin is a thriving national distributor of Safety, Industrial, Fasteners, and Integrated supplies and services. Named one of the top 50 industrial distributors in the nation, Martin serves industrial and construction customers of all sizes—from small machine shops to manufacturers—creating custom-tailored solutions for their unique needs. Martin strategically partners with leading manufacturers and suppliers to bring customers the best value at the best price. Our committed personnel, decades of experience, and hands-on service traditions set us apart.

About the role

The On-Site Accounts Manager at Martin Inc. collaborates directly with the customer and serves as their primary point of contact. This role involves supporting customer purchasing, engineering, and manufacturing teams at all levels to ensure their requirements are met. The On-Site Accounts Manager focuses on growing the business, identifying cost savings opportunities, and driving continuous process improvements for the customer while building and maintaining strong relationships with vendors and suppliers.

Responsibilities

• Become proficient with ERP system.
• Manage all aspects of vending, product, components, programs, and inventory control.
• Enter orders and follow up.
• Work with the Inventory Control Specialist to ensure proper inventory levels are set and maintained.
• Respond to requests for service and assistance from the customer.
• Ensure work processes and customer PPE requirements are diligently followed.
• Work independently.
• Coordinate with Martin Sales on product samples, testing, quotes, and value-added services.
• Provide weekly, monthly, and as-requested reporting on sales, fill rates, and new product requests.
• Cultivate relationships with customers by providing excellent customer service.
• Develop and maintain a thorough knowledge of Martin services and pricing structure.
• Determine customer needs and propose appropriate service needs and cost savers.

Requirements

• High school diploma or GED required; equivalent combination of education and experience will be considered.
• Associate or bachelor’s degree in Business, Marketing, Sales, or related field preferred.
• Industrial MRO and/or Safety Sales background preferred.
• Proficiency in computer skills, including ERP software (Infor CSD a plus) and Microsoft Office Suite.
• Strong organizational skills and product knowledge.
• Excellent customer service skills with a focus on responsiveness and satisfaction.
• Dependable and reliable, demonstrating initiative in problem-solving and meeting customer needs.
• Detail-oriented with a high level of integrity and professionalism.
• Effective communication and teamwork abilities.
• Must be able to lift 50 pounds.

Benefits

• Low-cost, low-deductible individual and family healthcare plans.
• 8 paid holidays.
• Weekly pay.
• 401(k).
• Dental insurance.
• Employee assistance program.
• Health insurance.
• Life insurance.
• Paid time off.
• Referral program.
• Tuition reimbursement.
• Vision insurance.

Schedule

Full-time, Monday - Friday, 8 a.m. - 5 p.m. No weekends.