On Duty Supervisor (ODS) for Mississippi County

Pafford Medical Services is seeking experienced paramedic leaders to serve as On‑Duty Supervisors (ODS) for Mississippi County, Arkansas. The ODS will lead day‑to‑day shift operations, support field EMS providers, respond to high‑priority 9‑1‑1 calls, and rotate routine calls.

Essential Duties and Responsibilities

• Respond to emergency assignments and provide exceptional treatment and care to those in need.
• Operate emergency vehicles in a safe and courteous manner.
• Respond to emergency assignments with due regard to other motorists and adhere to all local, state, and federal rules and regulations.
• Perform supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in the assigned region.
• Assist the Operations Manager with staffing and deployment matters, including shift swaps, callouts, vacation requests, etc.
• Author investigative briefs for matters related to employee injury, vehicle collisions, unusual occurrences, and disciplinary actions.
• Coordinate the delivery of exceptional emergency medical service treatment and care.
• Maintain direct oversight and responsibility for day‑to‑day operational functions of the emergency service program, including vehicle‑fleet maintenance, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics, and supply ordering.
• Manage daily accountability and reconciliation of issued Schedule II and IV medications.
• Perform personnel functions as directed by the Operations Manager.
• Provide direct supervision of on‑duty crews and respond to requests for assistance as needed.
• Provide on‑scene assistance to ground ambulance personnel as needed or when requested.
• Ensure daily maintenance and cleanliness of all facilities, vehicles, and equipment.
• Oversee, guide, and mentor field operations staff in the performance of their duties.
• Support and promote Pafford EMS culture throughout operations.
• Investigate unusual occurrences as necessary and report findings to the appropriate department.
• Take an active role in the administration of disciplinary action as needed, in compliance with defined policies, procedures, and directives.
• Maintain strict compliance with all Pafford Policies & Procedures.
• Maintain strict compliance with all rules and regulations set forth by state and federal programs.
• May perform related duties or tasks as assigned.

Education and Work Experience Requirements

• Five (5) years of progressive work experience in emergency services.
• Demonstrated track record of meeting or exceeding operational goals and objectives.
• Certification required: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
• Excellent verbal and written communication skills, with the ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (Microsoft Office – Word, Excel, Outlook).
• Proficiency with Logis, Fleetio, NinthBrain Suites, and related programs and applications preferred.
• Ability to work under pressure, meet deadlines, maintain a positive attitude, and provide exemplary customer service.
• Ability to work independently and complete assignments within prescribed routines and standard accepted practices.

Physical Requirements

• Ability to safely and successfully perform essential job functions in accordance with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards.
• Must be able to lift and carry up to 50 lb.
• Work may require sitting, near‑vision use for reading and computer work, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen, and speak clearly on the telephone.
• Must possess visual acuity to prepare and analyze data, perform accounting functions, operate a computer terminal, operate a motor vehicle, and conduct extensive reading.

Note: The statements above describe the general nature and level of work performed by the person assigned to this position and are not intended to be an exhaustive list of all responsibilities, duties, skills, and physical demands required.