On Duty Supervisor (ODS) for Mississippi County

About the role

Pafford Medical Services is accepting applications from candidates for On Duty Supervisors (ODS) for Mississippi County in Arkansas. Pafford intends to select a proven paramedic leader to perform the duties and responsibilities of this position. On Duty Supervisors lead the day-to-day shift operations, support field EMS providers, respond to high priority 9-1-1 responses within the community. This is a hands-on field supervisory position in which the selected individual will also take routine calls on a rotating shift.

Responsibilities

• Responds to emergency assignments and provides exceptional treatment and care to those in need.
• Operates emergency vehicles in a safe and courteous manner. Responds to emergency assignments with due regard to other motorists and adheres to all local, state and federal rules and regulations.
• Performs supervisory, administrative, and managerial work in direct support of the daily operations of Pafford Emergency Medical Services in assigned region.
• Assists operations manager with staffing and deployment matters, including but not limited to, shift swaps, callouts, vacation requests, etc.
• Authors investigative briefs for all matters related to employee injury, vehicle collisions, unusual occurrences and disciplinary matters.
• Captures and coordinates the delivery of exceptional emergency medical service treatment and care.
• Maintains direct oversight and responsibility for the day-to-day operational functions of the emergency service program including but not limited to the maintenance of the vehicle fleet in a, persistent, "mission ready" status, clinical compliance, quality assurance & improvement, staff scheduling, deployment, payroll, logistics and supply ordering.
• Manages daily accountability and reconciliation of issued schedule II and IV medications.
• Performs personnel functions as directed by the Operations Manager.
• Provides direct supervision of on-duty crews and responds to requests for assistance as needed.
• Provides on-scene assistance to ground ambulance personnel as needed or when requested.
• Ensures the daily maintenance and cleanliness of all facilities, vehicles and equipment.
• Oversees, guides, and mentors field operations staff in the performance of their duties.
• Supports and promotes Pafford EMS culture throughout operation.

Requirements

• Five (5) years of progressive work experience in emergency services
• Must be able to demonstrate proven track record of meeting or exceeding operational goals and objectives.
• Must possess and maintain certification for the following: ICS 100, 200, 800, NIMS 700; ICS 300 and 400 preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office - Word, Excel and Outlook).
• Proficiency with Logis, Fleetio, NinthBrain Suites, and related programs and applications preferred.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Physical Requirements

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 50 lbs.
• Work may require sitting, near vision use for reading and computer use, lifting, stooping, bending, stretching, walking, standing, pushing, pulling, reaching, and other physical exertion.
• Must be able to talk, listen and speak clearly on telephone.
• Must possess visual acuity to prepare and analyze data and figures, perform accounting functions, operate a computer terminal, operate a motor vehicle, and do extensive reading.