On-Demand Background Checking Specialist

Responsibilities

• Carry out background research and verification using online tools and internal systems like Google and Copilot.
• Manage multiple cases simultaneously while ensuring accuracy and meeting turnaround times.
• Communicate professionally with internal teams and external contacts.
• Navigate and work efficiently across various platforms including Salesforce, Microsoft Office, Teams, and others.
• Provide high-quality customer service to members, requiring frequent communication.
• Apply feedback and coaching to continually improve performance.
• Maintain accurate records and documentation for all assigned work.
• Collaborate with team members while working independently to meet deadlines.

Qualifications

• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Customer service mindset with strong professionalism.
• Comfortable handling high-volume, detail-driven work.
• Proficient in Microsoft Office (Word, Excel, Teams) and multiple systems.
• Strong research and problem-solving skills.
• Fast and accurate typing skills.
• Highly coachable with a positive, flexible attitude.