On-Call Visitor Services Flex Attendant

Job Summary

The RISD Museum is seeking On-Call Visitor Services Desk Attendants to provide excellent customer service and support.

Essential Functions

• Receives and greets incoming guests, visitors, tour groups, parents, alumni, and corporate members.
• Processes financial transactions for visitors including admissions, membership sales, special events and Museum courses.
• Accepts payments via cash, check or credit card using Altru POS system and issues appropriate receipts and/or change.
• Checks in groups for guided and self-guided visits.
• Uses Altru POS system to complete the group check-in and payment process.
• Completes opening and closing cash drawer procedures including counting and balancing drawer daily.
• Utilizes knowledge of RISD Museum, RISD community and Providence area to help answer routine customer service questions and visitor inquires regarding Museum events, exhibition and gallery locations, RISD campus events and local attractions.
• Actively promotes Museum programs, classes and events.
• Actively solicits museum membership sales by explaining benefits, program details, additional opportunities, discounts and incentive options and overall structure.
• Maintain brochure racks, ensure brochure information is available, current and in stock.
• Answer general Museum and RISD campus inquiries via the front desk telephone and respond accordingly.
• Maintain guest book.
• Ensure the safety and cleanliness of front desk area and report any issues to supervisor, Facilities or Public Safety as appropriate.

Required Knowledge/Skills/Experience

• High School diploma or equivalent combination of education and experience.
• One to three years of progressively responsible customer service experience in a retail or service-oriented environment.
• Understanding and experience working in academic settings preferred.
• Demonstrated ability to help meet sales goals and targets.
• Understanding of RISD and Providence community preferred.
• Demonstrated ability to build relationships and rapport.
• Must be able to resolve visitor issues, complaints, and problems.
• Ability to work with numbers.
• Ability to work within a team to accomplish program goals.
• Ability to communicate relevant information about current and future Museum programming to visitors.
• Demonstrated excellence in oral and written communication skills and proficiency with internet, Microsoft Word, Excel, database management, PC-based and web-based applications.

Union

No

Work Schedule

Variable; On-Call assignment.

Employment Status

On-Call; Part-time; Non-Exempt.

Documents Needed to Apply

All required documents must be uploaded.

Background Screening

The successful candidate will be required to meet our pre-employment background screening requirements.

RISD Commitment to Diversity and Excellence

RISD recognizes diversity and inclusivity as fundamental to its learning community and integral to an art and design education. We welcome candidates whose experience has prepared them to contribute to our commitment to diversity and excellence.

Equal Opportunity Employer

RISD is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, genetics, or any other protected characteristic as established by law.

Job Family

On-Call