On Call Support Technician I 26108

About the role

The Monitor position at The Car Park is responsible for providing excellent customer service to parking customers through phone interactions and direct communication with staff.

Responsibilities

• Answer incoming calls from local parking locations
• Provide assistance to customers entering and exiting garages and offering general parking information
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues
• Maintain monitoring of camera surveillance and parking systems in all area parking garages and lots
• Test garage and elevator intercoms and manage garage space counts
• Answer general questions about ticket fees, on-street parking hours, and events over the phone

Requirements

• Excellent customer service skills
• High proficiency with Windows 10 or similar operating systems
• Excellent communication skills: written and oral
• Punctuality and trustworthy
• Able to multitask

Qualifications

• High School diploma or greater
• 1+ years in customer service, sales, or telemarketing experience

Skills

• Excellent customer service skills
• High proficiency with Windows 10 or similar operating systems
• Excellent communication skills: written and oral
• Punctuality and trustworthy
• Able to multitask

Benefits

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance
• Tuition reimbursement

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can vary based on location and shift.