On Call Support Technician I 22141

About the role

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. This position provides assistance to customers entering and exiting garages and providing general parking information.

Responsibilities

• Assist guests, valets, and monthly parkers with entry and exits into and out of garages when the help button is pressed in the lane.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages, and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

Requirements

• Excellent customer service skills
• High proficiency with Windows 10 or similar operating systems
• Must possess excellent communication skills: written and oral
• Being able to type 30+ words per minute is recommended
• Punctuality and trustworthy
• Able to multitask

Qualifications

• High School diploma or greater
• 1+ years in customer service, sales, or telemarketing experience

Skills

• Excellent customer service skills
• High proficiency with Windows 10 or similar operating systems
• Excellent communication skills: written and oral
• Ability to type 30+ words per minute
• Punctuality and trustworthiness
• Able to multitask

Benefits

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance
• Tuition reimbursement
• 401(k) and more are available to eligible Team Members

Pay

N/A

Schedule

N/A