On-Call Scheduler

About the role

We are a mission-driven organization dedicated to improving the lives of seniors as they age. We provide a comprehensive, vetted, and coordinated in-home service network that is high-touch, tech-enabled, compassionate, and extremely well managed.

Responsibilities

• Filling scheduling requests as quickly and independently as possible, and with caregivers, most likely to meet the client’s needs
• Provide timely and effective responses to clients and caregivers’ needs
• Time off requests must go through scheduling manager to ensure coverage
• Email the Home Care Team promptly each morning after on-call (approximately 8:30am) so they can receive time-sensitive information and must be available for a period after email update has been sent in case there are follow-up questions
• Updates schedules and documents appropriately in our software system
• Communicates with clients regarding schedule changes, tardiness, or any situations that require communication
• Communicates client schedules to caregivers and job duties for assigned shift
• Escalates issues appropriately
• Maintain confidentiality of all information pertaining to employees, clients, and client’s family members
• Provide seamless transition of support between Associated’s official business hours of operation and On-Call hours of operation
• Performs other duties as assigned

Qualifications and Skills

• A high school diploma or equivalent required
• One year recent experience as an Off Hours Scheduler in a home care agency or other healthcare field
• Competency in Microsoft applications including Word, Excel, and Outlook
• Ability to work effectively both independently and as part of a team
• Excellent telephone and customer service skills
• Must pay attention to detail, stay organized, and be flexible
• Read, write, speak, and understand English

Pay

The compensation for this position is $22 per hour for active working time and $2 per hour for waiting time. Various factors will determine final compensation such as a candidate’s years of relevant work experience, skills, certifications, and location.