On Call Room Attendant

About the role

Responsible for cleaning and maintaining the cleanliness of guest rooms, following established procedures and hotel standards.

Responsibilities

• Cleans a designated number of rooms per shift, including vacant and “stayover” rooms according to hotel standards.
• Removes soiled linen and places it in the appropriate storage area(s).
• Removes all trash and recyclables separately to the designated area(s).
• Removes room service trays, dishes, and carts to service landings and call for pickup.
• Makes bed according to established standards.
• Prepares and refreshes rooms in coordination with guest preferences and requests.
• Cleans dust and sanitizes all areas of the guest room, including bedroom, living room, dining room, bathroom, and closet, according to established procedures.
• Arranges all clothing items in occupied guestrooms ensuring they are folded neatly, while toiletries and shoes are organized based on hotel standard.
• Performs deep cleaning of guest rooms and other areas when assigned.
• Utilizes Knowcross platform and other electronic applications to receive assignments, input work orders and communicate guest needs.
• Restocks amenities such as shampoo, lotions, soaps, and other standard items as required.
• Notifies the housekeeping manager on duty of any property damage or missing items.
• Participates in the hotel’s Lost & Found Program and reports any required repairs or maintenance.
• Complies with all Work Rules, Safety Standards and Standards of Conduct as set forth in the Employee Handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be assigned other duties at the discretion of management.
• Vacuums the guestroom’s carpet and wipes down furniture and baseboards according to standard in all assigned work areas.
• Adheres to lost and found and do not disturb policy.
• Effectively communicates with Housekeeping managers if work assignment is not completed.

Requirements

• Ability to satisfactorily communicate in English with guests, co-workers, and management.
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
• Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately a minimum of 14 credits).
• Punctuality and regular and reliable attendance.
• Interpersonal skills and the ability to work well with co-workers and the public.
• Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays).

Desirable

• One to two years prior experience in cleaning luxury hotel guest rooms.
• Prior guest relations training.
• Knowledge of proper chemical handling.
• High School graduate or equivalent vocational training.

Physical Abilities

• Endure various physical movements throughout the work areas, such as reaching, extending arms overhead, bending and stooping.
• Ability to lift, bend, stoop, push or pull heavy loads.
• Requires lifting bundles of linen weighing up to 100 lbs.
• Ability to push or pull a vacuum and wheeled cart weighing up to 100 lbs.

Physical Job Requirements

• Lifting/Pushing/Pulling/Carrying (10 – 15% of shift): Pushes or pulls a cart weighing up to 50 pounds for up to 150 feet in one trip. Pulls a vacuum weighing up to 25 pounds while cleaning guestrooms and pulls a vacuum for up to 150 feet in one trip.
• Bending/Kneeling (30% of shift): Bends to make beds and while reaching to clean low areas, behind furniture and fixtures in the hotel room.
• Mobility (100% of shift): Continuous mobility is required.
• Continuous Standing (100% of shift): Continuous standing is required.
• Environment: Hearing, vision, speech, and literacy.
• Protective Clothing: Must wear gloves when cleaning bathrooms, emptying trash, etc. (Approx. 20% of the time in guest rooms).
• Equipment Operation (15% of shift): Operate a vacuum weighing up to 25 pounds.