On Call Receptionist (Evenings/Overnights)

Job Overview

As a floating on-call Receptionist, you will help the high-rise property operations run smoothly by greeting visitors, answering phone calls and performing general administrative tasks. The schedule falls between 3 PM - 8 AM for evening and overnight shifts.

Your Responsibilities

• Cover various shifts as needed
• Greet all guests with a warm smile and inviting attitude
• Receive and respond to resident phone calls; redirect as appropriate
• Meet with inquiring homeowners in lobby as may be appropriate
• Facilitate amenity access including acceptance/transmittal of fees and distribution of access cards and other equipment to homeowners as required by community needs
• Update new/existing owners' information forms in the appropriate system daily or as required
• Sort incoming mail, faxes, and courier deliveries for distribution
• Enter and process work orders for maintenance requests from homeowners as needed
• Assist in follow-up on the status of work orders to ensure timely resolution and closure upon notification by vendor or community manager
• Perform other Community Coordinator duties as assigned by Amenities Center Manager or Community Manager

Skills And Qualifications

• Friendly, outgoing and personable
• Able to identify issues and resolve before problems arise
• Able to work independently with little supervision
• Superb judgment and decision-making skills
• Able to prioritize and adjust to incoming demands
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Proficient with MS Office suite

Education And Experience

• Customer service experience required
• HOA and/or property management experience is a plus

Physical Requirements

• Work in a typical office environment, using a computer
• Sit and/or stand for lengthy periods of time
• Able to lift objects weighing up to 30 pounds

Work Location And Schedule

• Work Location: Various locations throughout Tempe, Scottsdale and Phoenix
• Work Hours: On-call and hours will range week to week. Shifts vary from 3 PM - 8 AM for evenings and overnights.

What We Offer

• Paid sick time
• Employee Assistance Program

About Us

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company and culture, visit https://www.fsresidential.com/arizona/