On-Call Manager, F & B Catering Operations

About the role

We are looking for On-call F&B Catering Operation Managers to lead our catering staff during events at the Moscone Center. This role is on-call, as-needed for our events. You will motivate our union and non-union staff to provide excellent customer service while ensuring efficient catering operations, maintaining high production, productivity, quality, and customer service standards.

Responsibilities

• Oversee employees, including union and non-union supervisors, during busy events
• Preserve and execute excellent levels of internal and external customer service
• Maintain a strong presence on the floor during events to oversee the execution of event plans
• Train and instruct food and beverage employees on procedures, equipment, service standards, etc.
• Organize and monitor the set-up of assigned catering events
• Enforce food service sanitation and safety, food handling procedures
• Coordinate with other departments including culinary, sales, operations, housekeeping, and any other division to solve problems and meet client expectations
• Work with Director of Catering & Director of Operations and Scheduling Department regarding proper staffing levels for events

Requirements

• Minimum 2 years of proven experience in a food and beverage managerial role
• Proficient in MS Word, MS Excel, and POS systems (MICROS a plus)
• Ability to work all shifts, including nights, weekends, and holidays as needed
• Good written and verbal communication skills
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to calculate amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to execute instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Union experience is a plus

Working Conditions

• Regularly required to talk or hear
• Frequently required to walk, sit, stand, and use hands to finger, handle, or feel
• Exposure to frequent temperature changes (walk-ins, freezers) for short periods
• Must be able to withstand loud noise in the environment

Pay

Hourly rate: $25-$30 per hour