On-call Guest Services Representative

Responsibilities

• Engage with guests in various job functions, representing the hotel and making first and last impressions.
• Empower to make decisions that enhance the guest experience and create a positive impression of The Seaport Hotel.
• Anticipate guest needs and deliver service beyond what guests expect.
• Help guests navigate every aspect of their stay, including check-ins, reservations, special requests, and concierge services.
• Resolve guest problems and collaborate across departments to ensure a seamless experience.

Qualifications

• Flexible to work evening (3:00 PM to 11:30 PM) and overnight (11:00 PM to 7:30 AM) shifts, including weekends.
• One year of hospitality, guest service, or related experience required.
• Strong English communication skills.
• A passion for creating exceptional guest experiences.
• A high school diploma or equivalent is preferred, with a bachelor's degree viewed as an added advantage.