On-Call Concierge, Hope Lodge - (Evening and Overnight Shifts)

Essential Functions

• Greet guests and manage check-in and check-out procedures
• Provide information about lodge amenities and community resources
• Cookordinate transportation & EMPOWER Program services and schedules
• Respond to guest requests, concerns, and emergencies
• Maintain organized front desk area and accurate guest records
• Monitor lobby security and implement safety protocols

Experience/Qualifications

• A High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus
• Previous experience in hospitality, guest services, or a related field is preferred
• Minimum 1 year of Customer Service Experience

Knowledge, Skills, and Abilities

• Strong communication and interpersonal skills
• Ability to work independently and multitask
• Proficiency in Microsoft Office and multi-line phone systems
• Excellent customer service and problem-solving skills
• Ability to work flexible hours including evenings/weekends

Travel Requirements

• Minimal travel required

Physical Requirements

• The role may require extended periods of standing and walking, particularly during front desk duties and while assisting guests
• Occasional lifting and moving of luggage, packages, or other items may be necessary when assisting guests with check-in, check-out, or transportation
• Some manual tasks, such as carrying luggage or opening doors for guests, may be required during guest interactions
• The role may involve physical endurance to handle the demands of a fast-paced environment, including managing multiple tasks and assisting guests throughout the day

Benefits

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.

Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits.

About the Role

The Concierge serves as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe, and supportive environment. This role assists with guest check-in/out, responds to inquiries, and coordinates transportation and security.

Pay

The pay rate will be $19.50/hr.

Schedule

This is an on-call, as-needed position. Hours are not guaranteed and will vary based on staffing needs, including coverage for vacations, call-offs, and other absences. Most shifts will be overnight, with occasional daytime and weekend coverage.