On Call Banquet Server

Job Summary

A Rewarding Experience
Service Charge and tips
Paid sick time
Eligible to participate in the Company’s 401(k) program with employer matching
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Responsibilities

• Provides prompt and courteous food service to customers.
• Set-up, service and break down assigned functions in a safe, accident-free manner.
• Read BEO and know how to complete a set-up.
• Set tables in assigned area correctly and uniformly.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Use proper in-room clearing and aisle tray break-down buffet or other special food service tables and equipment.
• Assist Lead Banquet Server in setting up/breaking down buffet or other special food service tables and equipment.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Follow all guest check and money-handling procedures when serving a-la-carte and beverage orders.
• Complete assigned sidework.
• Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards at all times.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.

Requirements

• High school education or equivalent.
• Previous experience in similar position of 3 months or longer.
• Basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.

Physical Demands

• Lifting trays, dish racks, glass racks, etc. 20 -40 lbs.
• Pushing carts, Queen Marys, hotbox, portable bar 50 -100 lbs.
• Carrying trays, dish racks, glass racks, etc using both hands at 20 -40 lbs.
• Must be able to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling
• Mobility
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• No driving required.
• Moderate comprehension and literacy to read use records and all special requests.
• Able to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Environment

• Physically strenuous prolonged standing, walking, lifting and carrying throughout entire shift in 95% indoor environment.
• Going in the freezer temperatures can be -10 degrees.