On-Call | Banquet Houseman

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, Highgate provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

About the role

The Banquet Houseperson is responsible for the set up, refresh, tear down, and maintenance of all meeting space.

Responsibilities

• Ensure the correct and timely set up of all Banquet Event Order functions.
• Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas, including carpets, walls, doors, windows, and heating/air conditioning units.
• Maintain the banquet storeroom in a neat and organized manner, stocked with all appropriate supplies necessary for meetings or food service functions.
• Break down after the completion of functions and ensure that all equipment and supplies are stored properly.
• Transport and store tables, chairs, and other equipment.
• Refresh meeting rooms as needed.
• Notify management of any hazards.
• Handle items for “Lost and Found” according to standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Requirements

• High School diploma or equivalent and/or related experience in a hotel or related field preferred.
• Flexible and long hours sometimes required.
• Heavy work: Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently, and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Maintain a warm and friendly demeanor at all times.