On-Call Attendant (non-driving / non-valet)

About the role

Propark Mobility is hiring On-Call Parking Attendants for full-time and part-time opportunities to start immediately. Duties include directing patrons to park, issuing tickets, processing exceptions, and providing customer service.

Responsibilities

• Direct patrons where to park.
• Issue tickets to customers, recording the required information on each ticket.
• Process exception transactions (e.g., lost tickets, grace period tickets, etc.) according to company policy, including completing the applicable form.
• Complete the daily shift paperwork by recording the number of transactions by parking rate, number of vehicles in and out of the facility, number of contract parkers, vehicles left in the facility, number of validated tickets and exception tickets.
• Provide the company’s standards of service with each customer including maintaining the required uniform appearance, stating the company greeting, answering questions, resolving issues and thanking each customer upon exit.
• May be asked by local management to complete small cleaning or maintenance tasks according to the company’s maintenance checklists.
• Other special projects as assigned by location management.

Requirements

• You are at least 18 years old.
• High School degree preferred but not required.
• Able to read, comprehend, and communicate effectively both verbally and through written correspondence in English.
• Able to work in a fast-paced environment.
• Able to maintain a professional and friendly demeanor when working with other employees and the parking customer.
• Able to provide customer resolution in a professional and friendly manner.
• Able to work mornings, evenings, and overnight shifts.

Qualifications

• Ability to work in a fast-paced environment.
• Able to provide customer resolution in a professional and friendly manner.
• Able to work mornings, evenings, and overnight shifts.

Skills

• Prior customer service experience.
• Fluent English communication skills.

Benefits

• Free Parking!
• Paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP).
• Paid vacation and an extra day-off on your birthday.
• Benefits Package - including medical, dental, vision, and 8 supplemental insurances, including pet insurance.

Schedule

Shifts will vary; ideally 3pm-11pm; flexible (afternoons, evenings, weekends, etc.).

Pay

$18 per hour.