On-Call Administrative Assistant (Outpatient Therapy Services)

Position Summary

We are seeking an On-Call Administrative Assistant to provide administrative support to outpatient therapy services.

Responsibilities

• Schedule and coordinate patient appointments
• Answer phone calls and respond to patient, family, and physician inquiries
• Verify insurance benefits and document information accurately
• Enter and maintain patient demographics, insurance, referral, and physician information in the EMR
• Aid with obtaining physician orders, referrals, authorizations, and other required documentation
• Support patient billing processes, statements, and collection of patient payments as directed
• Communicate scheduling, insurance, and authorization updates to appropriate staff
• Perform general office duties including scanning, faxing, data entry
• Maintain confidentiality and comply with HIPAA requirements
• Afford assistance with other administrative duties as assigned

Qualifications

• A high school diploma or equivalent
• Previous administrative, customer service, billing, or healthcare office experience preferred
• Strong organizational, communication, and computer skills
• Ability to multitask and work independently
• Experience with scheduling, EMR systems, or insurance verification preferred

Work Schedule

This is an on-call position with hours based on staffing and operational needs. Availability to provide coverage for vacations, illnesses, and other staffing gaps is preferred.

Additional Information

All your information will be kept confidential according to EEO guidelines.