Omnichannel Operations Project Manager - Remote or Onsite to Fosters City CA

About The Role

Domain: Life Sciences / Commercial Operations / Digital Engagement / Omnichannel Enablement

We are seeking an experienced Omnichannel Operations Project Manager to support Life Sciences commercial operations and digital engagement initiatives. The ideal candidate will manage cross-functional projects that enable effective customer engagement across multiple channels, including digital platforms, CRM systems, marketing channels, and field engagement teams. This role will partner with Commercial Operations, Marketing, Sales, Medical Affairs, IT, Data & Analytics, and external vendors to drive omnichannel strategy execution, operational excellence, and improved engagement with healthcare professionals (HCPs), patients, and other stakeholders.

Must-Have Skills (Primary)

• Experience: 8+ years in project management.
• Industry: Strong understanding of Omnichannel Engagement strategies within Life Sciences.
• Strategy: Knowledge of customer engagement journeys and channel orchestration.
• Digital: Understanding of digital campaigns, customer segmentation, targeting, and engagement measurement.
• Management: IT or Business Project Management experience.
• Execution: Managing cross-functional programs with business and technology stakeholders.
• Multitasking: Experience managing multiple concurrent projects and workstreams.
• Organization: Strong project planning, governance, and delivery management skills.

Soft Skills

• Communication: Effective verbal, email, and instant messaging communication with internal and customer stakeholders.
• Interpersonal: Building and maintaining productive relationships with team members.
• Feedback: Providing constructive feedback during code reviews and remaining open to receiving feedback.
• Problem-Solving: Troubleshooting issues efficiently with an analytical mindset.

Core Responsibilities (What You'll Do)

• Planning: Lead end-to-end planning and execution of Omnichannel Operations initiatives.
• Tracking: Define project scope, timelines, milestones, deliverables, and governance structures.
• Monitoring: Monitor project progress and ensure successful delivery against agreed objectives.
• Cordination: Coordinate activities across business, operations, technology, analytics, and vendor teams.

Expected Outcomes (6–12 Months)

• Understanding: Gain a comprehensive understanding of the Omnichannel ecosystem, business processes, and stakeholder landscape.
• Transition: Successfully transition ownership of active projects and operational initiatives.
• Governance: Establish project governance and reporting cadence.

Secondary Skills (Nice To Have)

• Vendors: Vendor management experience.
• Adaptability: Change management and business adoption experience.
• Data: Data governance and customer data management knowledge.