Omnichannel Operations Project Manager

Core Responsibilities

• Lead end-to-end planning and execution of Omnichannel Operations initiatives.
• Define project scope, timelines, milestones, deliverables, and governance structures.
• Monitor project progress and ensure successful delivery against agreed objectives.
• Cookordination activities across business, operations, technology, analytics, and vendor teams.

Requirements

• Experience: 8+ years in project management.
• Industry: Strong understanding of Omnichannel Engagement strategies within Life Sciences.
• Strategy: Knowledge of customer engagement journeys and channel orchestration.
• Digital: Understanding of digital campaigns, customer segmentation, targeting, and engagement measurement.
• Management: IT or Business Project Management experience.
• Execution: Managing cross-functional programs with business and technology stakeholders.
• Multitasking: Experience managing multiple concurrent projects and workstreams.
• Organization: Strong project planning, governance, and delivery management skills.

Qualifications

• Effective verbal, email, and instant messaging communication with internal and customer stakeholders.
• Building and maintaining productive relationships with team members.
• Providing constructive feedback during code reviews and remaining open to receiving feedback.
• Troubleshooting issues efficiently with an analytical mindset.

Skills

• Vendors: Vendor management experience.
• Adaptability: Change management and business adoption experience.
• Data: Data governance and customer data management knowledge.

Benefits

• Microsoft Partner of the Year recognition.
• Great Place to Work certified status.
• 19+ years of enterprise delivery excellence.