OMNI System Controller

Essential Duties And Responsibilities

• Oversee and coordinate all day-to-day airlines activities
• Cook up the flow of operational information to all departments and stations for use in planning
• Monitor, maintain and address issues with on-time performance, baggage handling, flight irregularities and caliber of service
• Responsible for airline recovery plans during times of disruption to the flight schedule and directing staff in irregular operations handling (diversions, cancelled flights, over-sale, delays, etc.)
• Analyze future airline operations and assign/route aircraft to ensure all operational needs are fulfilled
• Update and publish aircraft schedules communicated to the rest of the airline
• Communicate all aircraft movements to the customer, down-line stations, and throughout the company
• Prepare daily operational reports to communicate on-time performance and delay metrics
• Enforce and demand compliance with all Company rules, regulations, and directives
• Maintain complete knowledge and familiarity with all terms and conditions of Company contractual obligations, with particular emphasis on passenger service
• Control handling and care of passengers originating, transiting, and terminating on any company flight; including manifest handling-preparation for crew and passengers
• APIS reports and General Declarations
• Aid company employees and passengers, assuring needs are taken care of; i.e., onward connections, hotel reservations, ground transportation, etc.
• Facilitate handling of lost and damaged property
• Accomplish such other duties as may be assigned by the Vice President of System Control or Manager of System Control

Qualifications

• Proficient computer skills in Microsoft Office required
• Requires ability to sit for long periods of time
• Must be willing to work 12-hour shift schedule including evening, weekends, and holiday
• Must be organized, and detail-oriented
• Excellent oral communication and phone etiquette skills
• Excellent customer service and organizational skills, display professional conduct
• Must be able to pass a 10-year Background/Criminal check and pre-employment drug screen
• Must be legally authorized to work in the United States for any employer without sponsorship

Education And Experience

• High school diploma or GED
• 2-3 years of airline operations experience
• Aviation degree and/or Dispatcher license preferred