Omni Stockist - Beverly Hills, CA - Rodeo Drive

Responsibilities

• Review and prioritize pending orders to fulfill within 24 hours.
• Rebalance request transfers.
• Pull deliveries, package, and deliver to shipping department.
• Attend meetings with leadership team and selling team to build cross-functional partnerships.
• Prepare merchandise for shipping and ensure accurate packaging and wrapping is in place.
• Support selling team in your store with preparing consignments to send to clients.
• Drive Retail Network sales by processing charge sends for Client Advisors outside your home store.
• Perform daily Omni-Channel tasks in the store including Curbside Pick-up, Ship-from-Store (SFS), and Buy Online Pick-up In-Store (BOPIS) processes.
• Fulfillment and delivery through multiple shipping options, ship to home, pick up in store, and white glove services.
• Reduce cases of incorrect order fulfillment, i.e., wrong/damaged items received.
• Improve accuracy and speed of return management.
• Improve resolution time for open client cases on orders.
• Be the client voice and advocate at the warehouse to ensure detailed execution of activities.
• Participate in Loss Prevention procedures related to Omni-Channel processes.
• Fulfill the company-defined customer experience by completing all processes according to our service level standards.
• Aid in the BOPIS aged order review by reviewing orders, changing order status in the system, and returning product to the sales floor when needed.
• Support the day-to-day usage of the in-store digital clienteling platform HERO and HEAVEN, Client Compass, and act as a key resource and technical authority for store teams and cross-functional partners.
• Partner with the leadership to build targeted clienteling lists to support key promotional events, track results, and share.
• Deliver new and inventive experiences to improve operations and clients' happiness, host virtual appointments.
• Participate in the completion of incoming SFS orders including picking, packing, and shipping orders.

Qualifications

• Minimum 2-4 years professional experience in retail or customer experience, luxury experience preferred.
• Associate degree or equivalent experience a plus.
• Stock control and selling experience, in luxury retail a plus.
• Strong interpersonal communication skills.
• Strong drive for results.
• Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing.
• Strong skills in PowerPoint, Excel, Word, and Microsoft Office.
• Ability to work in a collaborative team environment.
• Ability to use POS system and its inventory management functions.
• Digital Literacy required.
• To have flexible availability, some nights, weekends, and holidays.
• 50% physical labor.