Omni/Ops Team Lead - Full Time

About the role

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer-ready. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position with monthly bonus eligibility.

Responsibilities

• Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving key metrics.
• Execute store shipment deliveries and store fulfillment activities, leading the team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.
• Lead shortage control and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely.
• Champion team knowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.
• Communicate daily goals and key tasks to the team.
• Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, and customer pickup areas to promote efficiency.
• Utilize omni and operations planning tools to determine forecasted unit projections, inbound and outbound shipment activities, and required labor hours.
• Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.
• Track store supply usage and place replenishment orders to maintain adequate levels.
• Support the team in execution of facilities processes, including lighting/recycling programs, work orders, store maintenance, and housekeeping responsibilities.
• Demonstrate adaptability and respond to changing circumstances, adjusting tactics and shifting resources based on updated forecasts and business needs.
• Model behaviors that support building team knowledge to enhance individual and store omni and operations results.
• Enhance performance by assisting with onboarding, initiating teaching opportunities, and supporting associate’s continued learning.
• Champion associate engagement, sharing team successes, and celebrating associate achievements.
• Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
• Support in-store customer experience by providing excellent customer service and supporting the store during key coverage periods.

Requirements

• Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
• Skills and experience to perform in the role and a commitment to continuously learn.
• Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
• Self-directed and able to work with minimal supervision in a deadline-driven environment.
• Excellent communication skills.
• Comfortable with technology, including smartphones, tablet computers, and Windows-based operating systems.
• 1+ years of retail experience and a dedication to customer service excellence.
• Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
• Must regularly move around all store areas and be accessible to customers.
• Must bend, reach, stretch for product as well as lift, carry, and move at least 50 lbs.
• Ability to push/pull receiving equipment weighing up to 500 lbs.