Omni Experience Supervisor Full Time

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity.

Why You’ll Love Working at BJ’s

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

Eligibility requirements vary by position.

About the Role

Working closely with the Assistant Club Manager, the Omni Supervisor is responsible for providing leadership and direction within the club and driving club performance, particularly for the departments that he/she directly manages. Perform all OMNI functions, lead the Omni team members, and establish operational efficiencies, maintain policies and procedures, and deliver an outstanding member experience. Responsible for the administration of all digital initiatives including: BOPIC, Same Day Delivery, Curbside, Express Pay, and Ship from Club.

Responsibilities

Leadership

• Know their business/business acumen. Exhibit strategic thinking and sound decision-making through knowledge and utilization of business data.
• Lead through change. Model leadership competencies, build credibility, and act as a champion for business growth.
• Communicate effectively. Provide the information teams require to be successful.
• Build high-performing teams by creating a culture of collaboration.
• Provide honest and timely direction, follow-up, and feedback that will drive business results and support team member engagement.
• Deliver results. Execute business expectations within expected timeframes by setting clear expectations, utilizing follow-up, and accountability.

Team Members

• Teach, coach, and lead through the club-level training process.
• Support team member engagement within all areas of responsibility to enable the application of policies, procedures, and compliance.
• Drive a culture of development, strategic thinking and acting, ethical decision-making, and engagement.
• Lead with the team member and member in mind to address all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment and experience for the team members.
• Embrace inclusion and diversity by working together with collaboration and respect.
• Acknowledge team member success, work as a team to achieve goals, identify and retain top talent.

Members

• Guarantee service excellence through all points of contact.
• Set service standard expectations for all team members.
• Provide team support and empowerment to resolve every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA).
• Maintain Fast, Friendly, Full, Fresh, Clean Club Standards.

Club Standards

• Lead teams to deliver GOLD club standards daily.
• Define and model GOLD - Grand opening look daily.
• Maintain a clean and organized area within the OMNI Space.
• Bin storage to organize members' orders used based on gold standards.
• Storage bins regularly cleaned and maintained based on safety standards.

Know Your Business

• Acquire a deep knowledge of key metrics and reporting for total club and department performance.
• Drive performance and profitability by using reporting to identify trends and areas of opportunity.
• Have the foresight to see a breakdown in process and correct it before it negatively impacts club performance metrics.
• Communicate a simple message to your team on the connection between consistent operational performance and achieving club performance goals and metrics.

Major Tasks, Responsibilities, and Key Accountabilities

• Process Member orders in a fast, courteous, and friendly manner by pulling merchandise from a pick list/(RF) device, moving merchandise from sales floor to staging area.
• Update merchandise locations and operating equipment to maintain consistency and organization with product placement and staging areas.
• Utilize a handheld scanner device (RF) to pick orders from the sales floor and verify merchandise.
• Communicate problems with inventory and/or equipment with Home Office and recommend process improvements for inventory discrepancies.
• Identify expired or short-dated items included on pick list and communicate concerns with Club Leadership.
• Ensure all orders are picked in a timely manner to meet all productivity requirements and work with a high level of urgency to ensure service level agreements are met.
• Ensure operational efficiencies, processes, and productivity standards are executed with 100% adherence to established SOP for BOPIC, BOPIC Fresh, Curbside, and Ship from Club.
• Teach, coach, and train Omni Experience Ambassadors on club policies and procedures and best order-pulling practices.
• Directly manage and assess Team Member performance, provide actionable feedback, and coach, teach, and develop talent.
• Assist in hiring, training, and performance management of all Omni team members, ensuring all departments are properly staffed.
• Work with the club team to have merchandise pulled from the reserve area when possible, to avoid sales floor replenishment.
• Print staging ticket, packing slip, shipping labels, and other related documents.
• Securely package the order in accordance with standard operating procedures.
• Ensure the SFC/BOPIC area is neat, clean, and organized.
• Perform general housekeeping duties, including removing trash and cardboard from the work area.
• Handle damaged goods and spoiled products in accordance with standard operating procedures.
• Process returns to the club and make determinations on how to handle (via DDR or Membership desk).
• Review and manage daily and weekly OMNI reporting.
• Meet OMNI productivity expectations regarding service level agreements (SLAs), performance metrics, and goals.
• Maintain all club policies and procedures.
• Review ordering and replenishment of supplies for the department.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Requirements

• Must have at minimum 1 year of experience overseeing a team of 5 or more employees within a professional setting.
• Experience with goal setting for performance and meeting deadlines.
• Organizing workflow, assigning tasks, supporting staff, and reporting to Assistant Club Management.
• Monitoring employee productivity.
• Communicating with Club Leadership – relaying information.
• Demonstrate leadership capabilities, including driving team member engagement, managing/supervising cross-functional teams, training team members, and driving and communicating results.
• Able to own and deliver against strategic initiatives and objectives.
• Committed to driving outstanding service to all Members.
• Open shift availability required.
• Must be 18 years of age.
• Previous order pulling experience preferred.
• Previous RF scanner experience preferred.
• Computer proficiency required.

Environmental Job Conditions

• Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, including bending, handling, pulling, reaching, and/or stooping.
• Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance.
• Located in a comfortable indoor environment surrounded by moving machinery and/or loud equipment. There may be exposure to temperature extremes from freezers and/or coolers.
• There may be occasional exposure to Company-approved cleaning agents.

Pay

The pay range for this position is $21.25 - $26.56 per hour. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications.

We recognize the growing role of AI tools, including ChatGPT, and value familiarity with them. That said, we want to hear from your authentic self. Your application should reflect your own skills, experiences, and insights rather than AI-generated responses.