Jobs · Customer Service · Washington

Omega Watchmaker

Swatch Group · Seattle, WA · 1 wk ago
On-siteCustomer Service$75k–$85k/yrFull-time

About the role

Watchmaker who, within a dynamic and growing team, will be responsible for the watch repairing process from servicing the movement to preparing/assemble the case and encase the movement. The Watchmaker will report to the Workshop Manager and will primarily focus on the Omega Brand.

Responsibilities

  • Full service on movements: movement dismantling, replacement/fixing of broken parts, cleaning, reassemble, rate check and adjustment
  • Able to perform technical repair and service on Omega Brand according to guidelines established by Brand
  • Analyze and take decisions to define proper methodology to repair the movement
  • Use or develop adequate tools or processes to correct issues that can arise during the repair process
  • Work in coordination with the rest of the team to ensure smooth operations (maintain equipment and tools, order consumables)
  • Ensure all required services for the customer have been carried and the watch is ready to wear

Requirements

  • For partial repair, watchmaking apprenticeship or Basic Certificate in Watch Repair TAFE course
  • For complete repair, completion of a watchmaking apprenticeship with satisfactory results
  • For specialist repair, specialist knowledge of complicated movements or completion with satisfactory results of a post-apprenticeship course, such as WOSTEP (Watchmakers of Switzerland Training and Education Programme)
  • Team player
  • Good communication skills
  • Drive for excellence
  • Customer Service focus
  • Ability to cope under pressure in a busy environment
  • Enthusiastic and self-motivated

Benefits

  • Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year of employment
  • 18 PTO days per year, 23 PTO after 5 years
  • 7 days per year of extended paid time off for medical, parental and military leave
  • Holiday pay
  • Company paid life insurance and Long Term Disability
  • Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Internal transfer and growth potential
  • $500 Employee Referral Bonus program

Pay

The salary range for this position is between $75,000 and $85,000.

Schedule

Job Location: 5th Avenue 1200, 98101 Seattle WA, United States (Washington)

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