OluKai Retail Lead - Fort Lauderdale, FL

About the role

As the OluKai Retail Lead, or Huaka'i which means to lead, your kuleana (responsibility) is to welcome customers into the store and deliver a remarkable brand experience. We are seeking responsible, outgoing, culturally minded team members to be the first point of contact for guests of the OluKai store. You are genuine, service-oriented, with a passion for premium products as well as the ever-evolving retail industry. This is a new location set to open in October 2026. The Sales Lead will play a key role in helping to launch and establish this new store from the ground up.

Responsibilities

• Consistently hit goals and plans set forth by company and/or management
• Uphold and enforce company policies, procedures, and corporate directives
• Open and close the store to standard; manage store keys and security measures
• Serve as Manager on Duty when needed
• Provide basic coaching to Retail Associates as needed
• Engage with new customers and build immediate and lasting rapport
• Share details of unique brand partnerships and product design inspirations with a storyteller mindset
• Maintain expertise on OluKai's product lines, champion quality and authenticity, stay current on fashion trends, understand customer needs, and creatively communicate selections that meet their needs
• Independently problem-solve customer issues while maintaining a spirit of Aloha, even in high stress situations
• Uphold visual standards and store cleanliness with attention to detail
• Support back of house duties including receiving, processing product, and re-stock
• Demonstrate thorough understanding of POS best practices for a seamless consumer experience
• Serve as a brand ambassador; participate in local events and giveback programs

Qualifications

• Minimum of 1 year of retail or customer service experience, preferably in a leadership or key holder role
• Available for at least three (4-8hrs) shifts a week
• Strong interpersonal and communications skills, both verbal and written
• Independent work ethic, excellent time management skills, and organizational abilities
• Positive attitude and high integrity
• Must be able to lift, carry, or otherwise move objects weighing up to 30lbs

What We Offer

PT Lead

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Flexible work schedule
• Snack/beverage reimbursement up to $50
• Bonus Program eligibility
• Team building events

FT Sales Expert (>32hrs/wk)

• Employee Discount to all Archipelago brands (OluKai, Roark, Melin)
• Comped yearly product from all Archipelago brands
• Medical, Dental, and Vision Insurance
• Company paid Life Insurance
• Bonus Program Eligibility
• Snack/beverage reimbursement up to $75
• 401k with employer match in accordance with plan guidelines
• Paid Time Off accrued annually