Store Team Lead – Fort Lauderdale
Description
When becoming a Team Leader at Wild Fork, you will support store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity. You will also provide a Personal Chef experience to all guests and train the sales leaders to do the same.
Essential Tasks And Responsibilities
Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
Avoid physical demands and work environment: physically able to exert up to 50 pounds of force, occasional exposure to extreme temperatures, stand/walk for up to 8-10 hours, frequent movement within the store to access various departments, areas, and products.
Operational Excellence: assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location, coordinate daily customer service operations, track progress of weekly, monthly, quarterly, and annual objectives, monitor and maintain store inventory, execute other related duties as assigned.
Leading People: conduct on-the-job training for all new joiners, ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training, and understand the tools and goals of the company, collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training, lead continuous training programs, promote full participation in the simple and most efficient ways, attend marketing and new product training calls, work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc., collaborate with SSL to evaluate employee performance and identify training needs, supervise and motivate Sales Leaders to perform their best.
Qualifications
High school diploma or equivalent preferred, not required
2+ years of customer service experience in retail, hospitality, or restaurant is required
Minimum 1-2 years of leadership or management experience in a retail, grocery, or high-volume customer service environment
Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
Enjoy interacting and engaging with customers and team members
Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays
Work with integrity as part of a team towards a shared vision while respecting the opinions of others
Takes initiative and is able to collaborate with the SSL on the implementation of new ideas
Systems capabilities preferred: SAP Order Management Systems, Microsoft Office