Officials for Digital Financial Inclusion Division

Company Name: SBAC Bank PLC Location: Anywhere in Bangladesh Job Type: Full-Time Workplace Type: Permanent and Contractual Job ID: IJOB202674265 Employment Status: Permanent and Contractual positions. Job Requirements Digital Financial encompasses a broad and diverse range of the Bank’s operations; therefore, applicants for this position are expected to possess expertise in any of the following areas: Alternative Delivery Channel (ADC): Oversee and optimize ADC operations (ATM, CRM, POS, kiosks) to ensure seamless, secure, and efficient customer transactions.Mobile Banking App: Manage and enhance the mobile banking application to improve user experience, functionality, and customer engagement.Bangla QR & Digital Acquisition: Oversee Bangla QR operations and merchant/customer acquisition initiatives to increase digital transactions, promote financial inclusion, and expand digital service accessibility.Mobile Financial Services: Oversee mobile financial services operations to drive digital transactions, financial inclusion, and service accessibility.Internet Banking: Ensure smooth operation, security, and continuous improvement of internet banking services for retail and corporate users.e-KYC Platform: Supervise the e-KYC process to ensure accurate, compliant, and efficient digital customer onboarding.Brand Communication: Develop and execute consistent brand communication strategies across all channels to strengthen brand identity and visibility.Digital Marketing: Plan and execute data-driven digital marketing campaigns across multiple online channels including social media platforms Facebook, Instagram, WhatsApp, LinkedIn, Google, YouTube, X to enhance brand visibility, drive customer acquisition, and achieve business growth objectives.Content creation : Create and manage high-quality, engaging content across digital platforms to strengthen brand presence and effectively communicate key messages to target audiencesCall Center: Monitor and manage call center operations to ensure prompt, professional, and customer-centric service delivery.Service Quality: Implement and maintain service quality standards to enhance customer satisfaction and overall banking experience. Requirements Experience: 2+ years Education: Skills: banking operations, core banking, retail banking, call center operations, back office operations, digitalmarketing, call center development, commercial banking Last Date of Application: 08 November 2026