Officer, Security - Zouk Nightclub

Summary Statement

Create a safe environment for staff and guests. Adhere to all rules and regulations to ensure a safe environment for guests. Maintain high levels of customer service and communication skills.

Primary Job Duties

• Report any incidents of theft, vandalism, or violations.
• Uphold the law and order in the venue in conjunction with local law enforcement.
• Administer first aid and assist injured guests or team members.
• Address all guest questions and furnish detailed information on the venue.
• Communicate via radio.
• Respond professionally and rationally in emergency and pressure situations.
• Restrain intoxicated, disorderly, or insubordinate guests or remove them from premises.
• Respond to calls for service, evaluate the situation, work towards a successful resolution, and communicate status with management.
• Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws.
• Respond to calls for service, evaluate the situation, work towards a successful resolution, and communicate status with management.
• Maintain security and crowd control in areas of operation and report any potential or actual security violations to management and Security Communications Center (SCC); request additional security support as needed.
• Check the identification of Guests and follow all responsible vending guidelines.

Qualifications

• Employ with safe alcohol service, sanitation, and safety protocols.
• Work varied shifts, including nights, weekends, and holidays.
• Communicate effectively in English.
• Show polished appearance and demeanor.
• Show excellent customer service skills.
• Obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Previous experience working in day clubs or nightclubs.
• Previous experience working in large, luxury resort settings.
• Minimum education and experience: Must be 21 years old, have at least one year of previous security experience in high-volume restaurants, nightclubs, day clubs, pool operations, or similar fields.
• Preferred: Previous experience working in a large, luxury resort setting.

Physical Demands

• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 100 lbs.
• Must be able to work under pressure.
• Must be able to read and print legibly.
• Must be observant and quick to respond to various situations.
• Must be able to move quickly.
• Must be able to handle a fast-paced, busy, and somewhat stressful environment.
• Must comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS), and other instructions.

Company Expectations

Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.

Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.

Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.

Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.

Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.