Officer, Safety & Security (2pm-10pm)(Wednesday-Sunday)

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

About the role

Officers will have daily interactions with all individuals who enter the facility, including customers, employees, visitors, and vendors. The Officer, Safety & Security must maintain a professional demeanor and interact with these individuals in a courteous and professional manner.

Responsibilities

• Prevent unauthorized individuals/vehicles from entering the facility/restricted areas by using the latest security technology.
• Monitor safety, security, and fire alarm systems, monitor onsite CCTV, and respond as needed.
• Conduct required visual inspection of key assets and locations within the facility through roving foot and vehicle patrols, both inside and on the outside of the facility, throughout the year and in all weather conditions.
• Act as brand ambassador by providing clear and concise information to customers, employees, and visitors to educate, inform, and ensure compliance with rules and regulations of the facility, especially entry and exit procedures.
• In the event of an emergency, support the emergency plan, including providing clear direction to all occupants in the event of a safety or security-related situation (i.e., fire or emergency evacuation).
• Appropriately document any significant security and safety incidents.
• Quickly and effectively assess and de-escalate situations which may present a threat to the safety or security of anyone within the facility.

Requirements

• 0-2 years experience in a security, customer service, or data center environment preferred, but not required.
• Able to make decisions on your own and think on your feet while maintaining the IMDC policies and procedures.
• Effective communicator.
• Multi-tasking - we use several different systems to manage ticket queues. Work tasks can change throughout the day.
• Attention to detail - ability to understand and follow a documented process and Iron Mountain’s safety code; role is very process-driven.
• Organization & prioritization - following processes and managing your time with minimal supervision to get work done efficiently and on time.
• Dedication & desire to learn - we would like you to grow your career within Iron Mountain.
• Customer service mentality - we are customer obsessed.
• Opportunities for overtime work will be available.
• Working hours are varied and nights, weekends, and holidays may be required.
• The ability to obtain security clearance via government or other agency background check may be required for customer support.

Benefits

• 401(k), Employee Stock Purchase Plan
• Medical, Dental, and Vision benefits - Day One
• Employee Assistance Program
• Annual Merit Increases, 2 Weeks Paid Vacation, 7 Paid Holidays + Sick Pay
• Professional Development and Training
• Referral program

Pay

Reasonably expected salary range: $42,500.00 - $53,100.00. Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial, or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.