Officer, Quality Assurance Analyst

Qualifications

• Bachelor's Degree
• 5 years of loan servicing experience, preferably within the financial services industry
• Broad understanding of the lending loan process, to include documentation and servicing requirements
• Proficiency in spreadsheets, data analysis, third-party servicer requirements
• Strong verbal and written communication skills
• Strong analytical skills with ability to identify potential opportunities for improvement
• Effective personal leadership management skills to include the ability to stay on task and prioritize daily activities
• Basic programming and computer knowledge to work with QA application

Requirements

• High School diploma or equivalent required

Skills

• Comfortable using Excel, Word, PDFs and PowerPoint to share results and research questions
• Strong ability to organize information, both data and documentation in a shareable format so that it is easy to locate by Consumer Lending and Portfolio Management Team
• Intellectual curiosity regarding best practices for loan servicing and regulations which govern servicing and lending

Benefits

• Financial Security: Eligible to participate in the company’s 401k plan which includes a company match and immediate vesting
• Health & Well-Being: Comprehensive insurance options including medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
• Building & Supporting Your Family: Partnerships with providers that offer adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family
• Paid Time Away: Eligible team members receive paid vacation days, holidays, and volunteer time off
• Career Growth Opportunities: Tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning, and more