Officer - Loss Prevention

Job Description

At Villa Park, ensuring the safety and wellbeing of our colleagues, guests, and visitors is an integral part of our operations. As a security officer, your attentiveness, efficiency, and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination. Reporting to the Manager of Loss Prevention, responsibilities and essential job functions include, but are not limited to, the following:

• Consistently offer professional, friendly, and engaging service.
• Ensure the overall safety and security of the hotel guests, colleagues, and hotel premises.
• Act as a member of the Emergency Response Team, responding in cases of fire, accidents, safety concerns, and calls for medical assistance.
• Ensure that any violations of the law or hotel policy are investigated and reported.
• Respond to all emergency situations and provide first aid and CPR as required.
• Correct and report any fire hazards or health and safety hazards.
• Report and investigate occurrences of accidents, complaints, criminal activity, and crisis situations.
• Conduct regular floor patrols and crowd control.
• Conduct departmental key control audits and maintain key control records.
• Follow all safety policies.

Qualifications

• Minimum 1-year experience in a security role is required.
• With excellent communication skills in the English language
• Computer literacy in Microsoft Windows applications is required.
• Certification in CPR First Aid would be an advantage.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively with fellow colleagues as part of a team.