Office & Visitor Services Manager

Company Overview

Since launching in 2018, Visit Pleasant Prairie has evolved into a dynamic presence in the tourism industry, a 501(c)(6) nonprofit dedicated to destination development and strategic marketing. Funded by hotel and short-term lodging tax and fueled by big ideas (and coffee!), we’re all about driving the growth of our region's hospitality industry in an authentic and sustainable way that is of value to our local community.

As an economic catalyst, we continue to bring excitement and energy to everything we do. Our organization has hit significant milestones in the past few years, including expanding the team, opening our first-ever Welcome Center in May 2024, developing unique cherished community traditions and beloved annual events like the Halloween and Holiday Lights Tour, while also developing new destination venues like the Lake Andrea Beer Garden & Festival Grounds. From our signature events and local collaborations to our memorable digital and print promotions, our team is dedicated to making Pleasant Prairie a truly special place to live and visit.

After all: It’s Always Pleasant in the Prairie!

Position Overview

The Office & Visitor Services Manager plays a key role in creating a welcoming, organized, and visitor-ready environment at Visit Pleasant Prairie. This position oversees the day-to-day operations of the Welcome Center & Gift Shop while supporting the organization's administrative and operational needs. As one of the first points of contact for visitors, this role helps ensure every visitor has a positive experience while keeping the office running smoothly.

• Organized, proactive, detail-oriented, and enjoys balancing hospitality with operations
• Takes pride in creating inviting spaces, supporting the needs of the team, and finding solutions that keep our operational goals moving forward
• Experience succeeding in an administrative role

Qualifications

Preferred Qualifications:

• Bachelor’s degree in a related field
• Minimum of 2 years of administrative experience
• Experience working in a fast-paced, customer-focused environment
• Strong organizational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and projects simultaneously