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Jobs · Information Technology · Washington

Office Support Specialist (On Call)

SPS · Seattle, WA · 2 wk ago
Information Technology$23/hrFull-time

Reports to: Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.

About the role

The Field Service Representative/Office Services Specialist (On Call) provides exceptional office and mail services in a “floating” capacity for positions where regular employees are out of office or for projects requiring additional coverage. Based out of a specific client “home office,” this role is deployed to different client sites at short notice as needed. Responsibilities range from assisting with mail, reception, hospitality, facilities, and copy/print services. Flexibility and adaptability are essential for success in this position.

Responsibilities

  • Provides 5-star customer service to all employees through all forms of communication.
  • Answers calls and delivers an exceptional customer service experience for incoming/outgoing visitors.
  • Assists with light facilities duties, such as troubleshooting tickets, ordering supplies, and stocking kitchens/service areas.
  • Receives, sorts, and inputs inbound mail/packages into chain of custody software.
  • Manages outgoing mail/package transactions and performs shipping/receiving duties.
  • Notifies employees upon receipt of inbound deliveries and distributes mail/packages.
  • Assists with office moves, copy/print orders, and monitoring equipment functionality.
  • Sets up and takes down conference rooms for meetings/events as needed.
  • Proactively seeks additional tasks during downtime.
  • Builds professional relationships with customers and teams.
  • Maintains professionalism and composure in all interactions.
  • Trains back-up staff and provides guidance on policies/procedures.
  • Determines additional support needed for sensitive inquiries.
  • Provides reception or concierge (front office) coverage as needed.

Requirements

  • Strong verbal and written communication skills.
  • Excellent customer service skills.
  • Proficiency in MS Office Suite.
  • Ability to handle multiple tasks simultaneously.
  • Good organizational and time management skills.
  • Working knowledge of MFD (multi-function device) equipment.
  • Understanding of shipping/receiving procedures and ability to follow instructions.
  • Ability to work independently and complete projects.
  • Ability to determine correct packing methods and validate packing slips for accuracy.
  • Flexibility to work varied schedules and hours.

Qualifications

  • High School Diploma (or equivalent) required.
  • 6+ months of prior work experience preferred.
  • Excellent organizational and time management skills.
  • Analytical abilities and problem-solving aptitude.
  • Superb written and verbal communication skills.
  • Ability to learn computer-based systems required for the role.
  • Professional appearance and attitude.
  • Adherence to all policies and procedures.

Physical Demands

  • Approximately 50% of the time involves physical tasks, including:
  • Fine and/or gross motor skills to grasp, lift, or carry packages using a standard wheeled cart (load capacity of 60 lbs).
  • Ability to walk, bend, kneel, stand, or sit for extended periods.
  • Manual dexterity for operating office machinery (e.g., phones, copy machines, binding equipment).
  • Frequent lifting or moving of 40 lbs or greater.

Travel: None or negligible.

Pay

Pay Range: $23 - $23 USD per hour.

Benefits

  • Career Growth: Opportunity to learn new skills and explore other career paths.
  • Learning & Development: Promotes a culture of continuous learning.
  • Recognition Programs: Available for all levels of employees.
  • Paid Time Off (PTO):
    • Full-time: Minimum of 80 hours/calendar year.
    • Part-time/temporary: Minimum of 1 hour for every 30 hours worked.
    • PTO amounts may increase based on tenure or assigned account.
  • Bonuses: Available for employee and client referrals.
  • Benefit Offerings:
    • Medical, Dental, Vision.
    • HCFSA, DCFSA, HSA.
    • Commuter Transit and Parking Pre-Tax Plans.
    • Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity.
    • Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance.
    • Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance.
    • Education Discounts, 401k with matching, Entertainment Discounts.

    Note: Benefit offerings may vary for roles routinely under 30 hours/week. Inquire with HR for details.

About SPS

SPS is a global workplace solutions and business transformation company operating in over 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, mailroom solutions, intelligent document processing, reception, concierge services, and other business support offerings. Our clients include leading organizations in banking, insurance, legal, higher education, professional services, and Fortune 500 companies.

SPS is committed to fostering a culture of access, inclusion, equity, and diversity, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other protected status.

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