Office Support III (Register of Wills Department)

Position Summary

Provides customer service and clerical support for the Register of Wills department.

Responsibilities

• Probate estates – extensive probate knowledge, including probate petitions submitted by pro-se and attorneys; includes reviewing probate petitions and conducting TEAMS meetings.
• Daily review of the TEAMS calendar; confirm paperwork is received.
• Must be knowledgeable of required forms and timelines and be able to precisely relay that information.
• More independent work: handling complex situations that may arise during probate.
• Vast knowledge of the genealogy records kept on site, understanding how to research to complete requests by mail and email.
• Able to complete inquiries for colleagues and the public; relay correct information; process all requests, including but not limited to certified and non-certified copies of all documents, and correctly and efficiently fulfill requests.
• ROW email – able to efficiently answer questions.
• Notice/Status reports – correctly enter, scan, and file daily reports submitted through mail and over the counter. Monthly reports are required, checking data and completing the process independently.
• Process genealogy inquiries via email and marriage license applications.
• Provide backup for individuals on vacation, which could include marriage, orphans' court, and inheritance tax processing.
• More knowledgeable on the phone and at the counter with the public, attorneys, and paralegals.
• Requires more independent work; time management; good judgment; and the ability to multitask.

Minimum Education and Experience

• High school diploma or G.E.D. certification from a recognized issuing agency.
• Four (4) years of related experience in an office setting.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

Knowledge, Skills, and Abilities

• Knowledge of general office practices.
• Ability to type accurately and quickly.
• Ability to operate office equipment including fax machines, copiers, adding machines, and printers.
• Demonstrated proficiency in the use of Microsoft Word and Excel.
• Skill in organization and time management.
• Ability to work most of the time independently.
• Ability to exercise good judgment.
• Ability to provide a high level of customer service, both on the phone and in person.
• Ability to handle stress.
• Physical presence in the office is required.

Physical Demands

• Work involves standing, walking, sitting, lifting, carrying, talking, hearing, using hands to handle or feel objects, tools, or controls, and reaching with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 40 pounds a distance of 15 feet or less.

Working Environment

Normal office environment

The Starting Rate for this position is $23.22 per hour – 35 hours per week