Office Support Coordinator

About the role

A well established and growing importer and distributor in the specialty food industry, backed by a multi decade track record and a team that truly cares about their people, is looking to add an Office Support Coordinator to their team.

Responsibilities

• Field incoming calls and online inquiries with a patient, professional, and knowledgeable approach
• Place outbound calls to current customers to help process their orders
• Keep customer accounts accurate and up to date, coordinating new account setup with the Sales department
• Assist customers with order status, sales history, delivery details, and general account questions
• Investigate and resolve product or service concerns, looping in a manager when an issue needs escalation
• Apply customer payments accurately
• Handle general office needs including filing, data entry, copying, scanning, and welcoming visitors

Requirements

• High School diploma or equivalent GED
• Solid clerical background with good file organization and computer navigation skills
• Comfortable working in Microsoft Outlook, Word, Excel, and PowerPoint at an intermediate level
• Clear communicator who works well with coworkers and customers alike
• Organized multitasker who can pivot easily when priorities shift
• Spanish/English bilingual skills a plus

Benefits

• Medical, Dental, Vision, and Life coverage
• 401(k) with employer match
• Paid vacation and parental leave
• Tuition assistance program
• Disability coverage included