OFFICE SUPERVISOR- WOMEN'S HEALTH

About the role

The Office Supervisor will be responsible for daily operation workflow on customer satisfaction in the office. This position oversees projects that are assigned to staff and follows up with management as necessary. This position works collaboratively with management to lead practice-based quality improvement efforts.

Responsibilities

• Provides daily staffing management of the physician practice.
• Responsible for the staffing schedule ensuring adequate coverage to meet patient care needs.
• Afford opportunity to flex staffing schedule to ensure appropriate coverage.
• Hold staff accountable on a daily basis for quality and efficiency of operations, identifying and providing feedback to management regarding performance issues.
• Participate as part of the office leadership team, encouraging staff involvement in improving performance, efficiency, and problem solving.
• Complete performance evaluations and corrective action/performance improvement plans for staff as appropriate and delegated by management.
• Afford daily safety of personnel, patients and families.
• Ensure staff incorporates national patient safety goals into the practice.
• Manage the daily service excellence and service recovery efforts of the practice.
• Interact with patients, responding to client service recovery issues in accordance with Excela Health Mission and Vision, referring to management when outside scope of authority.
• Assist the manager to address and resolve customer service issues.
• Afford the manager to maintain continuous compliance with all regulatory agencies.
• Maintain and/or decrease organizational and departmental costs.
• Afford customers’ needs and consider customer in decision making processes to ensure customer satisfaction.
• Ensure all staff greets customer in a polite and professional manner whether it is on the phone or face to face.
• Receive customers and/or answer telephone courteously, determines needs and respond appropriately.
• Oversee all projects assigned to staff.
• Process correspondence, respond appropriately, and/or direct to the appropriate individual.
• Process all legal correspondence according to policies and procedures.
• Take accurate messages capturing all pertinent information and direct to the appropriate individual.
• Work collaboratively with management to lead practice-based quality improvements efforts; monitor progress toward QI goals.
• Develop and implements standard work, in collaboration with management, to ensure consistency and quality of care delivery.
• Other duties as assigned.

Qualifications

• High School Diploma or higher education.
• Strong leadership ability, good organizational skills, independent and critical thinking skills, sound judgment, and knowledge of legal aspects and liability of nursing practice.
• Strong ability to communicate complex and/or controversial topics and concepts to a wide and diverse audience.
• Proficient in Microsoft Office applications, including Outlook and Excel.

Preferred Qualifications

• One (1) year supervisory/management experience in an office setting.
• Experience in Healthcare setting.

Competencies and Experience

• Knowledge: Knowledge of healthcare practices, office management, and customer service.
• Skills: Strong leadership, communication, organizational, and problem-solving skills.
• Abilities: Independent thinking, judgment, and ability to handle complex situations.

Physical Demands

• Bending (stooping): Occasionally.
• Sitting: Frequently.
• Walking: Occasionally.
• Climbing stairs: Occasionally.
• Kneeling: Occasionally.
• Squatting (crouching): Occasionally.
• Twisting/turning: Occasionally.
• Keyboard/computer operation: Continuously.
• Gross grasp: Occasionally.
• Fine finger manipulation: Occasionally.
• Hand/arm coordination: Continuously.
• Pushing/pulling (lbs. of force): Occasionally (Carrying: Occasionally (Lifting floor to knuckle: Occasionally (Lifting seat pan to knuckle: Occasionally (Lifting knuckle to shoulder: Occasionally (Lifting shoulder to overhead: Occasionally.