Office Specialist - Western Nebraska Veterans' Home Scottsbluff

Hiring Agency: Veterans Affairs - Agency 28
Location: Scottsbluff, NE
Hiring Rate: $17.642

About the role

This position performs a variety of detailed, time-consuming technical support activities to assist multiple departments with detailed portions of program, technical, and administrative operations. It also involves moderately complex clerical/secretarial support of a generalized or specialized nature. The work schedule is 8:00 a.m. to 4:30 p.m., Monday to Friday, subject to change due to facility needs.

Duties are performed in accordance with clear, applicable guidelines relative to Nebraska Department of Veterans’ Affairs program-administrative functions. The role requires applying knowledge of standardized rules, policies, procedures, guidelines, or practices to plan and carry out tasks and resolve problems. Assignments involve related steps, processes, and methods with selection from a limited number of options/choices. Some judgment is applied in locating, selecting, and applying directives to specific cases, but there is limited latitude for initiative and discretion.

The position requires knowledge of technical terminology and special software programs (e.g., WorkDay, Kronos) to perform duties. It ensures procedures are followed correctly and work is completed timely.

Responsibilities

• Perform detailed technical support activities for multiple departments.
• Provide moderately complex clerical and secretarial support.
• Apply standardized rules, policies, and procedures to resolve problems.
• Use technical terminology and specialized software programs (e.g., WorkDay, Kronos).
• Ensure procedures are followed and work is completed on time.
• Perform related work as required.

Requirements

• Coursework/training in administrative/office support functions, procedures, and methods, including operation of personal computers and office equipment; or experience in areas related to the programs and functions of the employing agency.
• Experience in customer service or public contact; applying criteria/regulations; and/or performing administrative/office/secretarial support work, including use of personal computers and office equipment.
• Must be at least 18 years of age.
• A pre-employment background check and drug screen are required.

Skills

Knowledge of:

• Practices, procedures, and equipment used in secretarial/clerical support operations.
• Record keeping practices and database management.
• Administrative reporting formats.
• Customer service processes and principles.
• Program-administrative policies and guidelines.
• Specialized processes and terminology associated with assigned work.
• Grammar, punctuation, spelling, and composition for general business and specialized purposes.
• Word and data processing software.

Ability to:

• Communicate in person, by telephone, email, and correspondence to exchange information and ideas.
• Interact effectively with persons of diverse backgrounds.
• Summarize technical data and results of research and tracking activities into reports.
• Prepare, proofread, and correct errors in information, documents, and reports.
• Understand and apply instructions and program-administrative policies and directives.
• Implement decisions and take actions to achieve work objectives, performance goals, and priorities.
• Learn the organizational structure, mission, and activities of the employing agency.
• Learn agency policies and procedures pertinent to the work assigned.
• Maintain confidentiality.
• Maintain accurate records and documentation.

Benefits

The State of Nebraska offers a comprehensive package of pay, benefits, paid time off, retirement, and professional development opportunities. Benefit eligibility may vary by position, agency, and employment status. For more information, visit the State of Nebraska benefits page.

Schedule

8:00 a.m. – 4:30 p.m., Monday to Friday. Schedule is subject to change due to facility needs.